Mandarin Oriental conserve la première place pour la troisième année consécutive
Le fondateur de LTI souligne un défi majeur pour l'industrie
LTI’s latest edition of the annual report on the World’s Best Luxury Hotel Brands, presented by LTI – Luxury Travel Intelligence.
This report goes beyond conventional rankings. Over the past year, LTI has applied a comprehensive and meticulously structured evaluation process, powered by a proprietary algorithm designed to assess brand performance and values across the luxe hospitality sector.
Their algorithm incorporates 130 carefully selected touchpoints, each weighted according to its relevance, with a maximum achievable score of 4,663. These touchpoints focus on brand-wide performance rather than individual property metrics. Key areas of assessment include a brand’s ability to consistently demonstrate passion, commitment, ethos, and values, as well as the quality of its leadership and staff. Strategic investments—particularly in new developments and refurbishments—are also critical components of the evaluation.
Classements 2025 (avec les positions de 2024 entre parenthèses) :
- Mandarin Oriental – 81.8% (1)
- Aman – 80.7% (5)
- Bulgari – 80.6% (2)
- Oetker Collection – 80.0% (3)
- Rosewood – 78.3% (8)
- Four Seasons – 77.5% (12)
- Six Senses – 77.2% (4)
- Auberge Resorts – 76.1% (10)
- Rocco Forte – 75.8% (7)
- One&Only – 75.4% (6)
- Belmond – 72.9% (9)
- Dorchester Collection – 71.9% (11)
- Peninsula – 70.8% (13)
- Banyan Tree – 69.7% (New Entry)
- Raffles – 69.0% (15)
À propos du rapport
LTI maintains unparalleled engagement with the global luxury hotel industry. Our researchers interact with a broad spectrum of stakeholders—from brand CEOs to thousands of staff members and guests. This depth of insight enables us to produce destination-specific reports for our members, who are affluent, discerning travelers, and contributes to the integrity of this annual brand ranking.
Each year, the evaluation process is reset, ensuring that previous results do not influence current assessments. This approach reflects the dynamic nature of the industry and our commitment to providing an accurate snapshot of brand performance.
Mandarin Oriental : Leader du secteur
Mandarin Oriental continues to raise the bar, improving its score for the third consecutive year. The brand’s consistent excellence and strong customer loyalty underscore its leadership in the luxury hospitality space.
Commentaire sectoriel de Michael Crompton, fondateur de LTI
“In 2023, we highlighted a growing concern: the global shortage of high-caliber management and staff to support the rapid expansion of ultra-luxury properties. This imbalance between capital investment and human resource development is becoming increasingly critical. If left unaddressed, it could jeopardize the reputations of even the most prestigious brands.
The practice of relying on well-intentioned but inexperienced local staff under the guise of offering a ‘sense of place’ or ‘relaxed luxury’ is no longer sufficient. Today’s luxury travelers expect—and deserve—exceptional service and professional management.
While there is no immediate solution, brands must begin investing early—ideally during the construction phase—to recruit and train personnel. This allows staff to align with brand standards and gain experience at established properties. In response, LTI will be updating its evaluation algorithm in 2026 to better track how brands are addressing this challenge.”
À propos de LTI – Luxury Travel Intelligence
LTI is a global, members-only organization offering real-time, in-depth reporting for affluent travelers seeking informed voyage decisions. Our coverage spans luxury hotels, restaurants, spas, and nightlife, delivered with precision and independence. We do not sell travel services, operate booking platforms, or accept advertising. Our sole revenue source is membership fees, ensuring our accountability lies exclusively with our members.
To get the Membership to LTI, visit here: lti-members.com/invite-login
Use our invitation code INVITE350
